AI

TD Bank’s commercial banking arm is looking to AI to understand and predict customer needs to sell targeted products, Chris...

NEW YORK — Citizens Bank will launch a virtual assistant, Digital Butler, on its commercial banking app in the next...

Executives at financial institutions are looking into ChatGPT to unleash a new era of innovation, education and customer experience.  ...

Canadian banks increased non-interest expenses in the third quarter as investment in technology and personnel drove up costs.  The $1.4...

LONDON — The United Kingdom’s innovation-friendly approach to regulating AI could give the country a boost compared to its counterparts...

LONDON — Financial institution DNB is exploring the risks and benefits of generative AI as the bank tests Boost.ai’s tools....

Fifth Third Bank looked to ChatGPT to update its chatbot’s natural language understanding model in order to keep up with...

LONDON — DNB’s internal chatbot fielded more than 2.1 million queries last year and boasts an 83% accuracy rate.  Juno,...

Financial institutions must determine where they can apply AI within their operations to stay competitive with other players using AI...

Financial institutions can treat AI as a team member in need of training rather than a tool that needs monitoring. ...